Orders from Hong Kong & Macau will be fulfilled by SF Express.
CC Outlet HK offers FREE shipping to Hong Kong & Macau on orders of HK$380 or more.
Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation once it ships.
Approximate delivery times
FREE for orders of HK$380 or more (after discounts) Orders below HK$380 (after discounts) please check the following table
1-2 business days
HK$380.00 and up
Hong Kong Standard Delivery
Orderd placed and confirmed between 10:01am and 11:59pm, standard delivery services will be provided. You can expect to receive your order shipped via SF Express delivery services within 1-2 business days to most areas within Hong Kong.
Please note that a signature is required for delivery. We suggest that you ship your parcel to your workplace if no one is at home during the day to sign for your delivery.
Macau Shipping Rates:
SF Express 4.6kg–5kg HK$89.00 SF Express 4.1kg–4.5kg HK$83.00 SF Express 3.6kg–4kg HK$76.00 SF Express 3.1kg–3.5kg HK$70.00 SF Express 2.6kg–3kg HK$63.00 SF Express 2.1kg–2.5kg HK$57.00 SF Express 1.6kg–2kg HK$50.00 SF Express 1.1kg–1.5kg HK$44.00 SF Express 0.1kg–1kg HK$37.00 SF Express HK$380.00 and up Free
All International orders will be fulfilled by Fedex or DHL
Fedex International Economy: Upon ordering and payment confirmation, items will be shipped within 1 working day. Please allow about 3-5 business days for delivery.
Once you have placed your order, we will ship the order the next 2-3 business day (Monday through Friday excluding holidays).
Addition charges will be incurred if the shipment ismore than 2.5KG. We will contact and provide you an update shipping rate.
Delivery Restrictions Fragrance and aerosols are unavailable for International Delivery. This is due to logistical limitations that prevent us from sending fragrance and aerosols outside of Hong Kong.
Zone A - Eligible for FREE shipping for order over $899 (after discount)
(CHINA, MALAYSIA, MACAU, PHILIPPINES, SOUTH KOREA, SINGAPORE, THAILAND, TAIWAN, VIETNAM)
Zone B - Eligible for FREE shipping for order over $899 (after discount)
Zone C -Eligible for FREE shipping for order over $1000 (after discount)
(AUSTRALIA, BRUNEI, INDONESIA, NEW ZEALAND)
Zone E - Eligible for FREE shipping for order over $1500 (after discount)
(AUSTRIA, BELGIUM, DENMARK, GERMANY, GREECE, INDIA, IRELAND, LUXEMBOURG, MONACO, NETHERLANDS, NORWAY, PORTUGAL, SAN MARINO, SPAIN, SWEDEN, SWITZERLAND, UNITED KINGDOM, UNITED STATES)
Zone F - Eligible for Free shipping for order over $1800 (after discount)
(BULGARIA, EGYPT, HUNGARY, ISRAEL, JORDAN, KUWAIT, LATVIA, LITHUANIA, PAKISTAN, SLOVENIA, TURKEY, UNITED ARAB EMIRATES)
Customs In some cases, local customs can introduce delivery delays that are out of our control. You will be able to track your order on our courier's website.
Tracking your order You will receive an email to let you know when your order has been dispatched.
Cost of Shipping Cost of shipping is calculated upon checkout, and will be determined by the weight of your parcel and delivery destination.
Alternatively, you may calculate the shipping cost with our ''Shipping Calculator'' located on the 'shopping cart' page.
Change of Shipping Address Please contact us immediately if you need to change the shipping address. We will change the corresponding address as long as the parcel has not yet been shipped.
We want you to be able to shop on CC Outlet HK with confidence. That is why we offer a 7 days return policy for nearly all products sold.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Beauty items and cosmetics that have been opened, tested or partially used will not be accepted. To complete your return, we require a receipt or proof of purchase.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If the order contained a free promotional gift, the gift must be included with the return of any related items.
We will refund the monetary value of the goods returned to us, at the price you purchased them less any costs incurred by us for processing the return. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
Please contact us at whatsapp: 5574 8889 prior to returning it.
If customers have any questions, please feel free to email us. firstname.lastname@example.org
Q: Are all of your products genuine and not expired?
A: CC Outlet HK only sells 100% genuine products.
Our commodities are purchased from all over the world. It is possible that a small part of the commodities sold online are different from your local sales source, but the commodities are 100% genuine; the other packaging may be based on the reasons for matching the individual style of a product. For example, if you buy in the United States, the packaging may be different from the same product you bought in France or Japan, but they are all genuine.
Q: Will you provide samples?
A: If there is sufficient stock of trial equipment, we will arrange it together with the order, but we will replace it to ensure that each order can get a trial equipment.
Q: My skin belongs to a certain type, a certain category, or has a certain problem. Which type of product will suit me?
A: We are committed to collecting brands and products from various countries, and bringing discounts and benefits such as long-term customer plans to our customers. It is not our expertise to provide skin, makeup experts and related technology consulting services. Therefore, instead of giving you an ambiguous answer, we sincerely recommend that you seek reliable professional recommendations from individual brands' online consultations, beauty consultants, or counter beauticians.
Privacy and security
Q: Is my personal data safe?
A: Keep it safe! All the information provided by customers during shopping is for payment/delivery needs, and to ensure that customers receive monthly promotional offers, special sales, etc. All relevant information of customers is kept confidential. We will never sell, rent or transfer customer personal data to third parties.